At Gentzattire, operated by Logicmatrix Innovations Private Limited, we are dedicated to offering a smooth and reliable shopping experience for men’s clothing. In this policy, “we,” “our,” and “us” refer to Logicmatrix Innovations Private Limited, while “you,” “your,” and “user” refer to customers making purchases on our platform. By shopping with us, you agree to adhere to the return and refund procedures outlined below.  

Eligibility for Returns  

To qualify for a return:  

• Items must be unused, unwashed, and in their original condition    
   
• All original tags, labels, and packaging must be intact    
   
• Products that have been worn, washed, or altered are not eligible    
   
• Return requests must be submitted within 48 hours of delivery via customer support    
   
• Items failing to meet these requirements may be rejected  

How to Request a Return  

Submit Your Request  

• Email your return request along with your Order ID and reason for return to logicmatrixinnovationspvtltd@gmail.com.  

Provide Evidence  

• For defective, damaged, or incorrect items, include clear photographs to ensure faster processing  

Follow Instructions  

• Upon approval, detailed steps will be shared to complete the return process  

Note: Returns not complying with these conditions may be declined at our discretion.  

Refund Process and Timeline  

• Returned items are inspected to confirm eligibility    
   
• You will be notified whether your refund is approved or denied    
   
• Approved refunds are processed to the original payment method within 5–7 business days    
   
• A confirmation email is sent once the refund is successfully completed  

Partial Refunds  

If a returned product partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion  

Damaged, Defective, or Incorrect Products  

• Return requests for faulty, damaged, or incorrect items must be submitted within 48 hours of delivery    
   
• Include clear photos or videos of the issue and email them to logicmatrixinnovationspvtltd@gmail.com for faster processing  

Customer Support  

For any questions or assistance regarding returns or refunds, please contact our customer support team at: logicmatrixinnovationspvtltd@gmail.com.